Sales Policy

Effective Date: January 2, 2025

At Muffy Skincare, we strive to provide exceptional products and customer service. This Sales Policy outlines the terms and conditions that apply when purchasing products from our website https://muffyskincare.com. By placing an order with us, you agree to the following terms.

1. Product Availability

While we make every effort to ensure that the products listed on our website are available, we cannot guarantee stock availability. If an item is out of stock after your order is placed, we will notify you as soon as possible and provide an estimated restock date or offer alternatives.

2. Pricing

All prices on our website are listed in USD (U.S. Dollars) and are subject to change without notice. Prices are valid at the time of purchase, and we make every effort to ensure that our pricing is accurate. However, errors in pricing may occur. If we notice a pricing discrepancy, we will notify you before processing your order, and you will have the option to accept the revised price or cancel your order.

Sales Tax: Applicable sales tax will be charged based on the shipping address and in accordance with local state and federal regulations.

3. Payment Methods

We accept the following payment methods for orders:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as specified on the checkout page

All transactions are processed through secure payment gateways, and we do not store your payment information.

4. Order Confirmation

Once you place an order, you will receive an order confirmation email that includes the details of your purchase, including the order number, product(s) purchased, and total price. Please review the order carefully. If there are any issues or errors, contact us immediately at info@muffyskincare.com.

5. Shipping and Delivery

We offer standard shipping to most locations within the United States. The estimated delivery time will depend on your location and the shipping method chosen during checkout.

  • Shipping Charges: Shipping fees are calculated based on your order size, weight, and delivery address. You will be able to review the shipping charges before finalizing your order.
  • Order Processing: Orders are typically processed and shipped within 1-3 business days. You will receive a tracking number once your order has been shipped.
  • International Shipping: At this time, we only offer domestic shipping within the United States. We do not offer international shipping.

Please note that delays may occur due to external factors such as weather, holidays, or shipping carrier delays.

6. Order Cancellations

Once an order has been placed, it is processed immediately. If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations once an order has been shipped. If your order has already been shipped, you will need to initiate a return once it is received.

7. Sales Promotions

From time to time, Muffy Skincare may offer sales, discounts, or promotional offers. All promotional offers are subject to terms and conditions, which will be provided at the time of the promotion. Discounts cannot be applied to past orders and cannot be combined with other offers unless explicitly stated.

8. Back Orders

In the event that an item is temporarily out of stock, we may place it on back order. You will be notified of the back order status, and you will have the option to cancel your order or wait for the item to be restocked.

9. Returns and Refunds

Our Return and Refund Policy governs the process for returns and refunds. Please refer to that policy for details on how to request a return or refund.

10. Limitation of Liability

Muffy Skincare is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website. In no event shall Muffy Skincare’s liability exceed the amount paid for the products purchased.

11. Privacy and Security

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. All transactions are secured using encryption technology to ensure your data remains protected.

12. Changes to the Sales Policy

Muffy Skincare reserves the right to update, modify, or change this Sales Policy at any time without notice. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any changes.

13. Contact Us

If you have any questions or concerns regarding our Sales Policy, please feel free to contact us:

Muffy Skincare
1097 Maple Avenue
Fresno, California, United States
Phone: 209-214-6833
Email: info@muffyskincare.com

Thank you for choosing Muffy Skincare! We look forward to serving you.